100 words · 14 chapters
How to read a cardFive layers, always in the same place: the word · a plain description that carries one usable fact · a drawing that proves it — the gold dots are the thing moving · "Think of it as…" · and "For example", a moment you have already lived. Type any word in the search box. On a phone, the words repeat under each card so you never have to squint.

Chapter 1 of 14Connectivity & Getting Online

5G: Mostly a capacity upgrade rather than a speed one — it shines in crowds where 4G stalls. It also drains battery faster, which is why phones drop back to 4G on their own. Think of it as Adding lanes and raising the speed limit at once. 5G CONNECTIVITY & GETTING ONLINE Mostly a capacity upgrade rather than a speed one — it shines in crowds where 4G stalls.It also drains battery faster, which is why phones drop back to 4G on their own. A CROWD, ALL SERVED AT ONCEONE TOWER Adding lanes and raising the speed limit at once. FOR EXAMPLE At home your phone is quick. In a packed stadium with fifty thousand people, it stillworks — because the tower can now serve a crowd, not just you.
5G

Mostly a capacity upgrade rather than a speed one — it shines in crowds where 4G stalls. It also drains battery faster, which is why phones drop back to 4G on their own.

Think of it as adding lanes and raising the speed limit at once.

For exampleAt home your phone is quick. In a packed stadium with fifty thousand people, it still works — because the tower can now serve a crowd, not just you.

Airplane Mode: One switch that turns every radio off at once. Flicking it on and straight off again is the quickest way to make a stuck phone find the network afresh. Think of it as A single switch that closes all the windows. Airplane Mode CONNECTIVITY & GETTING ONLINE One switch that turns every radio off at once. Flicking it on and straight off again isthe quickest way to make a stuck phone find the network afresh. ON, THEN OFF AGAINNO SIGNALRECONNECTED A single switch that closes all the windows. FOR EXAMPLE Your phone says it has signal but nothing loads. You switch airplane mode on, wait amoment, switch it off — and it works.
Airplane Mode

One switch that turns every radio off at once. Flicking it on and straight off again is the quickest way to make a stuck phone find the network afresh.

Think of it as a single switch that closes all the windows.

For exampleYour phone says it has signal but nothing loads. You switch airplane mode on, wait a moment, switch it off — and it works.

Bluetooth: A short link between two devices close by. They pair once and remember each other, so when one refuses to connect the fix is usually to forget it and pair again. Think of it as A whisper that only carries across the room. Bluetooth CONNECTIVITY & GETTING ONLINE A short link between two devices close by. They pair once and remember each other, sowhen one refuses to connect the fix is usually to forget it and pair again. ABOUT THIRTY FEETPAIRED ONCEREMEMBERED AFTER A whisper that only carries across the room. FOR EXAMPLE Your headphones connect the moment you take them out of the case. They only do thatwithin about the length of a room.
Bluetooth

A short link between two devices close by. They pair once and remember each other, so when one refuses to connect the fix is usually to forget it and pair again.

Think of it as a whisper that only carries across the room.

For exampleYour headphones connect the moment you take them out of the case. They only do that within about the length of a room.

Broadband: The advertised speed is a shared maximum, not a promise. For video calls the number that matters is upload, which is usually a small fraction of the download figure. Think of it as A wide highway, with a narrow lane coming back. Broadband CONNECTIVITY & GETTING ONLINE The advertised speed is a shared maximum, not a promise. For video calls the number thatmatters is upload, which is usually a small fraction of the download figure. THE SMALL NUMBER IS THE ONE THAT BITESDOWNLOADUPLOAD A wide highway, with a narrow lane coming back. FOR EXAMPLE You do not dial anything or wait to connect. You open the laptop and it is alreadyonline, the same as the lights being already on.
Broadband

The advertised speed is a shared maximum, not a promise. For video calls the number that matters is upload, which is usually a small fraction of the download figure.

Think of it as a wide highway, with a narrow lane coming back.

For exampleYou do not dial anything or wait to connect. You open the laptop and it is already online, the same as the lights being already on.

Hotspot: Your phone lends its mobile connection to a laptop beside it. Careful: a laptop treats it like home Wi-Fi and will happily pull a huge update over your allowance. Think of it as Holding your umbrella over the person beside you. Hotspot CONNECTIVITY & GETTING ONLINE Your phone lends its mobile connection to a laptop beside it. Careful: a laptop treatsit like home Wi-Fi and will happily pull a huge update over your allowance. BATTERY AND ALLOWANCE BOTH GOYOUR PHONE SHARESBORROWS THE LINE Holding your umbrella over the person beside you. FOR EXAMPLE You are in a café and the laptop has no internet. You switch something on in yourphone and the laptop works — it is borrowing the phone's connection.
Hotspot

Your phone lends its mobile connection to a laptop beside it. Careful: a laptop treats it like home Wi-Fi and will happily pull a huge update over your allowance.

Think of it as holding your umbrella over the person beside you.

For exampleYou are in a café and the laptop has no internet. You switch something on in your phone and the laptop works — it is borrowing the phone's connection.

Mobile Data: Internet billed by how much you use, not how long. Video drains it fastest, and apps keep spending it in the background unless you go in and tell them not to. Think of it as Buying water by the bucket instead of the tap. Mobile Data CONNECTIVITY & GETTING ONLINE Internet billed by how much you use, not how long. Video drains it fastest, and appskeep spending it in the background unless you go in and tell them not to. EVERY MEGABYTE COUNTEDTHE PHONE NETWORKA FINITE ALLOWANCE Buying water by the bucket instead of the tap. FOR EXAMPLE You watch three movies on the train and get a message saying you have used yourallowance. At home the movies cost nothing extra. On the train, each one was bought.
Mobile Data

Internet billed by how much you use, not how long. Video drains it fastest, and apps keep spending it in the background unless you go in and tell them not to.

Think of it as buying water by the bucket instead of the tap.

For exampleYou watch three movies on the train and get a message saying you have used your allowance. At home the movies cost nothing extra. On the train, each one was bought.

Modem: The box that turns your provider's line into something your devices understand. In most homes it is built into the router, which is why one box appears to do both jobs. Think of it as Interpreter standing between two languages. Modem CONNECTIVITY & GETTING ONLINE The box that turns your provider's line into something your devices understand. In mosthomes it is built into the router, which is why one box appears to do both jobs. TRANSLATES THE LINEYOUR PROVIDERTHE ROUTER Interpreter standing between two languages. FOR EXAMPLE The technician asks whether the lights on your box are green. That box is the onewhere the cable from the street comes into the house.
Modem

The box that turns your provider's line into something your devices understand. In most homes it is built into the router, which is why one box appears to do both jobs.

Think of it as interpreter standing between two languages.

For exampleThe technician asks whether the lights on your box are green. That box is the one where the cable from the street comes into the house.

Public Wi-Fi: The real danger now is rarely eavesdropping — it is a fake network wearing a familiar name. Ask staff for the exact name, and do no banking on one you did not verify. Think of it as A private conversation held in a crowded waiting room. Public Wi-Fi CONNECTIVITY & GETTING ONLINE The real danger now is rarely eavesdropping — it is a fake network wearing a familiarname. Ask staff for the exact name, and do no banking on one you did not verify. THE CAFÉ'S OWNA NAME-ALIKEWHICH ONE DID YOU JOIN? A private conversation held in a crowded waiting room. FOR EXAMPLE The café has free internet. So does every person sitting in it, and you cannot seewhich of them is which.
Public Wi-Fi

The real danger now is rarely eavesdropping — it is a fake network wearing a familiar name. Ask staff for the exact name, and do no banking on one you did not verify.

Think of it as a private conversation held in a crowded waiting room.

For exampleThe café has free internet. So does every person sitting in it, and you cannot see which of them is which.

Router: One connection shared out to every device in the house. It is the first thing to restart when the internet misbehaves, and it has its own password worth changing. Think of it as Traffic constable at a household junction. Router CONNECTIVITY & GETTING ONLINE One connection shared out to every device in the house. It is the first thing to restartwhen the internet misbehaves, and it has its own password worth changing. RESTART IT FIRSTONE LINE INITS OWN PASSWORD Traffic constable at a household junction. FOR EXAMPLE The internet stops working and nothing you tap helps. You switch the little box in thehallway off, count to twenty, and switch it back on. It works again.
Router

One connection shared out to every device in the house. It is the first thing to restart when the internet misbehaves, and it has its own password worth changing.

Think of it as traffic constable at a household junction.

For exampleThe internet stops working and nothing you tap helps. You switch the little box in the hallway off, count to twenty, and switch it back on. It works again.

SIM Card: The chip that tells the network which number is yours. It can be moved to another phone, which is exactly what SIM-swap fraud does to intercept the codes sent to you. Think of it as Your membership card to the phone network. SIM Card CONNECTIVITY & GETTING ONLINE The chip that tells the network which number is yours. It can be moved to another phone,which is exactly what SIM-swap fraud does to intercept the codes sent to you. MOVE THE CHIP, MOVE THE NUMBERHOLDS YOUR NUMBERWHERE CODES ARRIVE Your membership card to the phone network. FOR EXAMPLE You buy a new phone. The shop moves a tiny card from the old one into the new one, andyour number comes with it.
SIM Card

The chip that tells the network which number is yours. It can be moved to another phone, which is exactly what SIM-swap fraud does to intercept the codes sent to you.

Think of it as your membership card to the phone network.

For exampleYou buy a new phone. The shop moves a tiny card from the old one into the new one, and your number comes with it.

Signal Strength: The bars are not a standard measure and mean different things on different phones. Moving a few steps, or to a window, changes reception more than anything else. Think of it as How well you hear someone calling across a field. Signal Strength CONNECTIVITY & GETTING ONLINE The bars are not a standard measure and mean different things on different phones.Moving a few steps, or to a window, changes reception more than anything else. THE ROOM MATTERS MORE THAN THE BARSBEHIND A WALLIN THE OPENTHE TOWER How well you hear someone calling across a field. FOR EXAMPLE You have one bar by the kitchen wall and four by the window. Same phone, same minute —you simply moved three steps.
Signal Strength

The bars are not a standard measure and mean different things on different phones. Moving a few steps, or to a window, changes reception more than anything else.

Think of it as how well you hear someone calling across a field.

For exampleYou have one bar by the kitchen wall and four by the window. Same phone, same minute — you simply moved three steps.

Wi-Fi: The internet stops at one box in your home. Wi-Fi is only the last hop to your device — and when it feels slow, that hop is usually the cause, not your provider. Think of it as A radio station only your home can tune into. Wi-Fi CONNECTIVITY & GETTING ONLINE The internet stops at one box in your home. Wi-Fi is only the last hop to your device —and when it feels slow, that hop is usually the cause, not your provider. EVERY DEVICE IN THE HOUSEHOWEVER IT ARRIVESYOUR ROUTER A radio station only your home can tune into. FOR EXAMPLE You watch a movie in the living room and it plays fine. You carry the phone to the farbedroom and it stops. Nothing broke — you just walked too far from the little box inthe hallway.
Wi-Fi

The internet stops at one box in your home. Wi-Fi is only the last hop to your device — and when it feels slow, that hop is usually the cause, not your provider.

Think of it as a radio station only your home can tune into.

For exampleYou watch a movie in the living room and it plays fine. You carry the phone to the far bedroom and it stops. Nothing broke — you just walked too far from the little box in the hallway.

Chapter 2 of 14Streaming & Media

Buffering: The player downloads the next stretch of video before you reach it. When the connection dips it plays from that reserve, and stalls only when it runs dry. Think of it as Filling the bucket before you pour the glass. Buffering STREAMING & MEDIA The player downloads the next stretch of video before you reach it. When the connectiondips it plays from that reserve, and stalls only when it runs dry. VIDEO ARRIVINGSTALLS ONLY IF THE RESERVE EMPTIESTHE RESERVEWHAT YOU WATCH Filling the bucket before you pour the glass. FOR EXAMPLE The movie pauses and a little circle spins. It is not stuck — it is quietly collectingthe next part before carrying on.
Buffering

The player downloads the next stretch of video before you reach it. When the connection dips it plays from that reserve, and stalls only when it runs dry.

Think of it as filling the bucket before you pour the glass.

For exampleThe movie pauses and a little circle spins. It is not stuck — it is quietly collecting the next part before carrying on.

Streaming: The file is never fully yours — it arrives in pieces as you watch and is discarded behind you. Stop paying and it stops arriving. Think of it as Drinking from the tap rather than filling the tank. Streaming STREAMING & MEDIA The file is never fully yours — it arrives in pieces as you watch and is discardedbehind you. Stop paying and it stops arriving. NOTHING IS KEPT ON YOUR DEVICEHELD BY THE SERVICEPLAYS AS IT ARRIVES Drinking from the tap rather than filling the tank. FOR EXAMPLE You watch a three-hour movie and your phone has no more storage used than before.Nothing was kept; it flowed past you.
Streaming

The file is never fully yours — it arrives in pieces as you watch and is discarded behind you. Stop paying and it stops arriving.

Think of it as drinking from the tap rather than filling the tank.

For exampleYou watch a three-hour movie and your phone has no more storage used than before. Nothing was kept; it flowed past you.

Chapter 3 of 14Your Devices

Battery Health: Batteries age by charge cycles, not by months. A phone holding 78% of its original charge is not broken — just older. The figure only falls. Think of it as A bucket that has slowly sprung leaks. Battery Health YOUR DEVICES Batteries age by charge cycles, not by months. A phone holding 78% of its originalcharge is not broken — just older. The figure only falls. SAME CHARGE, LESS ROOMWHEN IT WAS NEWTHREE YEARS ON A bucket that has slowly sprung leaks. FOR EXAMPLE Your three-year-old phone needs charging by dinnertime. It is not broken. The bucketsimply holds less water than it used to.
Battery Health

Batteries age by charge cycles, not by months. A phone holding 78% of its original charge is not broken — just older. The figure only falls.

Think of it as a bucket that has slowly sprung leaks.

For exampleYour three-year-old phone needs charging by dinnertime. It is not broken. The bucket simply holds less water than it used to.

Factory Reset: It wipes the device back to the day it was bought, taking everything not already backed up with it. It is also the only proper way to pass a phone on to someone else. Think of it as Repainting a room back to bare white. Factory Reset YOUR DEVICES It wipes the device back to the day it was bought, taking everything not already backedup with it. It is also the only proper way to pass a phone on to someone else. BACK UP FIRST — NOTHING SURVIVESEVERYTHING ON ITAS IT LEFT THE SHOP Repainting a room back to bare white. FOR EXAMPLE You give your old phone to your nephew. First you wipe it, so it starts up asking hisname, not showing your photographs.
Factory Reset

It wipes the device back to the day it was bought, taking everything not already backed up with it. It is also the only proper way to pass a phone on to someone else.

Think of it as repainting a room back to bare white.

For exampleYou give your old phone to your nephew. First you wipe it, so it starts up asking his name, not showing your photographs.

Fast Charging: Fast only to about eighty percent, then deliberately slow, because the last stretch is where cells are stressed. Heat, not the charger, is what shortens a battery's life. Think of it as Filling a glass fast, then slowing at the brim. Fast Charging YOUR DEVICES Fast only to about eighty percent, then deliberately slow, because the last stretch iswhere cells are stressed. Heat, not the charger, is what shortens a battery's life. THEN DELIBERATELY SLOWQUICK TO EIGHTYHEAT IS THE ENEMY Filling a glass fast, then slowing at the brim. FOR EXAMPLE The phone races to eighty in half an hour, then crawls the last bit. It is not stuck —it slows down on purpose to be kind to itself.
Fast Charging

Fast only to about eighty percent, then deliberately slow, because the last stretch is where cells are stressed. Heat, not the charger, is what shortens a battery's life.

Think of it as filling a glass fast, then slowing at the brim.

For exampleThe phone races to eighty in half an hour, then crawls the last bit. It is not stuck — it slows down on purpose to be kind to itself.

Force Quit: Ends one app that has stopped responding. Anything unsaved inside it is lost, but the rest of the machine is untouched — always try this before restarting everything. Think of it as Lifting the needle off a stuck record. Force Quit YOUR DEVICES Ends one app that has stopped responding. Anything unsaved inside it is lost, but therest of the machine is untouched — always try this before restarting everything. ONLY THAT ONE CLOSESFROZENSTILL FINE Lifting the needle off a stuck record. FOR EXAMPLE One program freezes and will not close. You end that one program. Everything elsestays exactly where it was.
Force Quit

Ends one app that has stopped responding. Anything unsaved inside it is lost, but the rest of the machine is untouched — always try this before restarting everything.

Think of it as lifting the needle off a stuck record.

For exampleOne program freezes and will not close. You end that one program. Everything else stays exactly where it was.

Processor (CPU): The part that does the actual thinking. For everyday use it is rarely what slows a machine down — a full disk or too little memory almost always gets there first. Think of it as The cook in the kitchen. Processor (CPU) YOUR DEVICES The part that does the actual thinking. For everyday use it is rarely what slows amachine down — a full disk or too little memory almost always gets there first. RARELY THE BOTTLENECKWORK ARRIVINGWORK FINISHED The cook in the kitchen. FOR EXAMPLE Two laptops sit side by side. One opens a big photo instantly and the other takes afew seconds. The quick one has a better cook in the kitchen.
Processor (CPU)

The part that does the actual thinking. For everyday use it is rarely what slows a machine down — a full disk or too little memory almost always gets there first.

Think of it as the cook in the kitchen.

For exampleTwo laptops sit side by side. One opens a big photo instantly and the other takes a few seconds. The quick one has a better cook in the kitchen.

RAM (Memory): It is not speed, it is room to work. More of it will not make a machine faster; it lets you keep more things open before everything begins to crawl. Think of it as Counter space while you're cooking. RAM (Memory) YOUR DEVICES It is not speed, it is room to work. More of it will not make a machine faster; it letsyou keep more things open before everything begins to crawl. RUN OUT AND IT ALL SLOWSEVERYTHING OPEN AT ONCETHE ROOM THEY SIT IN Counter space while you're cooking. FOR EXAMPLE You open twenty tabs and the computer slows to treacle. You close fifteen and it isquick again. Nothing was deleted — the desk was simply too full to work on.
RAM (Memory)

It is not speed, it is room to work. More of it will not make a machine faster; it lets you keep more things open before everything begins to crawl.

Think of it as counter space while you're cooking.

For exampleYou open twenty tabs and the computer slows to treacle. You close fifteen and it is quick again. Nothing was deleted — the desk was simply too full to work on.

Safe Mode: Starts the device with only its own essentials loaded. If the trouble disappears in safe mode, something you installed is causing it and the machine itself is fine. Think of it as Switching every breaker off, then back on one at a time. Safe Mode YOUR DEVICES Starts the device with only its own essentials loaded. If the trouble disappears in safemode, something you installed is causing it and the machine itself is fine. ESSENTIALS ONLYMISBEHAVINGBEHAVING AGAIN Switching every breaker off, then back on one at a time. FOR EXAMPLE The laptop keeps freezing. You start it a special way, with only its own basic partsrunning, and it behaves perfectly — so something you added is the problem.
Safe Mode

Starts the device with only its own essentials loaded. If the trouble disappears in safe mode, something you installed is causing it and the machine itself is fine.

Think of it as switching every breaker off, then back on one at a time.

For exampleThe laptop keeps freezing. You start it a special way, with only its own basic parts running, and it behaves perfectly — so something you added is the problem.

Screen Resolution: How many dots make up the picture. Past a point your eyes cannot tell at arm's length — brightness matters far more to how a screen actually feels than pixel count does. Think of it as Threads per inch in cloth. Screen Resolution YOUR DEVICES How many dots make up the picture. Past a point your eyes cannot tell at arm's length —brightness matters far more to how a screen actually feels than pixel count does. PAST A POINT, NO EYE CAN TELLCOARSEFINE Threads per inch in cloth. FOR EXAMPLE Two televisions show the same movie. Standing close, one looks sharper. Standing backon the sofa, you cannot tell them apart at all.
Screen Resolution

How many dots make up the picture. Past a point your eyes cannot tell at arm's length — brightness matters far more to how a screen actually feels than pixel count does.

Think of it as threads per inch in cloth.

For exampleTwo televisions show the same movie. Standing close, one looks sharper. Standing back on the sofa, you cannot tell them apart at all.

Software Update: Most updates are not new features. They close holes that attackers already know about — which is why postponing them repeatedly is the risk, not the update itself. Think of it as A service for the car you drive every day. Software Update YOUR DEVICES Most updates are not new features. They close holes that attackers already know about —which is why postponing them repeatedly is the risk, not the update itself. KNOWN HOLES, SEALEDA NEW VERSIONHOLES CLOSED A service for the car you drive every day. FOR EXAMPLE A message keeps asking to update and you keep saying later. The update is mostly locksbeing changed — and you keep saying later.
Software Update

Most updates are not new features. They close holes that attackers already know about — which is why postponing them repeatedly is the risk, not the update itself.

Think of it as a service for the car you drive every day.

For exampleA message keeps asking to update and you keep saying later. The update is mostly locks being changed — and you keep saying later.

Storage vs Memory: Two different things sold with similar words. Out of storage means delete files; out of memory means close apps. Buying more of one will never fix the other. Think of it as The pantry versus the countertop. Storage vs Memory YOUR DEVICES Two different things sold with similar words. Out of storage means delete files; out ofmemory means close apps. Buying more of one will never fix the other. STORAGE — KEEPS THINGSMEMORY — HOLDS THINGS The pantry versus the countertop. FOR EXAMPLE The phone says it is out of space, so you close some apps. It still says it. Closingapps clears the desk; you needed to empty the closet.
Storage vs Memory

Two different things sold with similar words. Out of storage means delete files; out of memory means close apps. Buying more of one will never fix the other.

Think of it as the pantry versus the countertop.

For exampleThe phone says it is out of space, so you close some apps. It still says it. Closing apps clears the desk; you needed to empty the closet.

USB-C: The same plug now fits almost everything, but the cables behind it are not equal. Some carry power only, others carry data or video — a cable that charges may not transfer. Think of it as One key that opens every door. USB-C YOUR DEVICES The same plug now fits almost everything, but the cables behind it are not equal. Somecarry power only, others carry data or video — a cable that charges may not transfer. THE DIFFERENCE IS INSIDE THE CABLEIDENTICAL ENDSPOWER ONLYDATA TOO One key that opens every door. FOR EXAMPLE The same little oval plug charges your phone, your headphones and your laptop. Youstop needing a different cable for every thing you own.
USB-C

The same plug now fits almost everything, but the cables behind it are not equal. Some carry power only, others carry data or video — a cable that charges may not transfer.

Think of it as one key that opens every door.

For exampleThe same little oval plug charges your phone, your headphones and your laptop. You stop needing a different cable for every thing you own.

Chapter 4 of 14How the Internet Actually Works

Bandwidth: Capacity, not speed — how much can travel at once. It is shared across the whole house, so one large download can starve everything else until it has finished. Think of it as A wide pipe, with everyone drinking from it. Bandwidth HOW THE INTERNET ACTUALLY WORKS Capacity, not speed — how much can travel at once. It is shared across the whole house,so one large download can starve everything else until it has finished. EVERYONE DRINKS FROM ITONE PIPE IN A wide pipe, with everyone drinking from it. FOR EXAMPLE Someone upstairs starts downloading something huge and your movie stops. One pipe, andthey took most of it.
Bandwidth

Capacity, not speed — how much can travel at once. It is shared across the whole house, so one large download can starve everything else until it has finished.

Think of it as a wide pipe, with everyone drinking from it.

For exampleSomeone upstairs starts downloading something huge and your movie stops. One pipe, and they took most of it.

Cookies: Small notes a site leaves in your browser so it remembers you next time. They cannot infect anything — the concern is the ones left by other companies to follow you. Think of it as A stranger's bookmark slipped into your book. Cookies HOW THE INTERNET ACTUALLY WORKS Small notes a site leaves in your browser so it remembers you next time. They cannotinfect anything — the concern is the ones left by other companies to follow you. A NOTE, NOT A PROGRAMTHE SITEYOUR BROWSER KEEPS IT A stranger's bookmark slipped into your book. FOR EXAMPLE You put shoes in a basket, close the page, come back tomorrow, and the shoes are stillin the basket. The shop left a note in your browser.
Cookies

Small notes a site leaves in your browser so it remembers you next time. They cannot infect anything — the concern is the ones left by other companies to follow you.

Think of it as a stranger's bookmark slipped into your book.

For exampleYou put shoes in a basket, close the page, come back tomorrow, and the shoes are still in the basket. The shop left a note in your browser.

Domain Name: A readable name, rented rather than bought, pointing at a numbered address. Look-alike names are the whole basis of phishing, so read them letter by letter. Think of it as The name on the door, not the building itself. Domain Name HOW THE INTERNET ACTUALLY WORKS A readable name, rented rather than bought, pointing at a numbered address. Look-alikenames are the whole basis of phishing, so read them letter by letter. READ IT LETTER BY LETTERTHE NAME YOU READTHE NUMBER BEHIND IT The name on the door, not the building itself. FOR EXAMPLE A page looks exactly like your bank. The name has one letter changed. Everything elsewas copied; that letter was not.
Domain Name

A readable name, rented rather than bought, pointing at a numbered address. Look-alike names are the whole basis of phishing, so read them letter by letter.

Think of it as the name on the door, not the building itself.

For exampleA page looks exactly like your bank. The name has one letter changed. Everything else was copied; that letter was not.

HTTPS: It scrambles everything traveling between you and the site, so nobody in between can read it. It says nothing at all about whether the site itself is honest. Think of it as A sealed envelope, which says nothing about the sender. HTTPS HOW THE INTERNET ACTUALLY WORKS It scrambles everything traveling between you and the site, so nobody in between canread it. It says nothing at all about whether the site itself is honest. SEALED IN TRANSITYOUTHE SITE A sealed envelope, which says nothing about the sender. FOR EXAMPLE You see a small padlock beside the address. What you type is now sealed on the way —though the padlock says nothing about who is at the other end.
HTTPS

It scrambles everything traveling between you and the site, so nobody in between can read it. It says nothing at all about whether the site itself is honest.

Think of it as a sealed envelope, which says nothing about the sender.

For exampleYou see a small padlock beside the address. What you type is now sealed on the way — though the padlock says nothing about who is at the other end.

IP Address: The number your connection uses online. It gives away roughly where you are and usually changes over time. It identifies a line, not a person. Think of it as A house number for your connection. IP Address HOW THE INTERNET ACTUALLY WORKS The number your connection uses online. It gives away roughly where you are and usuallychanges over time. It identifies a line, not a person. A LINE, NOT A NAMEYOUR LINEROUGHLY WHERENOT WHO A house number for your connection. FOR EXAMPLE A website greets you in the wrong language for your street but the right one for yourcity. It saw roughly where your line comes out, not who you are.
IP Address

The number your connection uses online. It gives away roughly where you are and usually changes over time. It identifies a line, not a person.

Think of it as a house number for your connection.

For exampleA website greets you in the wrong language for your street but the right one for your city. It saw roughly where your line comes out, not who you are.

URL: A full address: which method, which computer, which file. The part just before the first single slash is the real destination — the rest can be made to look like anything. Think of it as House number, street and city — for a page. URL HOW THE INTERNET ACTUALLY WORKS A full address: which method, which computer, which file. The part just before the firstsingle slash is the real destination — the rest can be made to look like anything. CHECK IT BEFORE YOU CLICKREAD THIS PARTWHERE IT TRULY GOES House number, street and city — for a page. FOR EXAMPLE A message says your package is waiting at a very long address. Read the bit justbefore the first single slash — that is where it really goes.
URL

A full address: which method, which computer, which file. The part just before the first single slash is the real destination — the rest can be made to look like anything.

Think of it as house number, street and city — for a page.

For exampleA message says your package is waiting at a very long address. Read the bit just before the first single slash — that is where it really goes.

Chapter 5 of 14Browsing the Web

Bookmark: A saved address you reach by name instead of by searching. For banking especially, a bookmark you made yourself cannot be faked the way a search result can. Think of it as The ribbon in the book. Bookmark BROWSING THE WEB A saved address you reach by name instead of by searching. For banking especially, abookmark you made yourself cannot be faked the way a search result can. SAVED BY YOUA PAGE YOU TRUSTREACHED BY NAME The ribbon in the book. FOR EXAMPLE You save your bank yourself and always open it from that saved link. Nobody can put afake one in your own list.
Bookmark

A saved address you reach by name instead of by searching. For banking especially, a bookmark you made yourself cannot be faked the way a search result can.

Think of it as the ribbon in the book.

For exampleYou save your bank yourself and always open it from that saved link. Nobody can put a fake one in your own list.

Browser Extension: A small add-on that can usually read every page you visit. Useful ones exist, but extensions get sold to new owners and the permissions quietly carry over. Think of it as A tool clipped onto the penknife. Browser Extension BROWSING THE WEB A small add-on that can usually read every page you visit. Useful ones exist, butextensions get sold to new owners and the permissions quietly carry over. CLIPPED ONYOUR BROWSERREADS EVERY PAGE A tool clipped onto the penknife. FOR EXAMPLE You added a little tool for coupons. It can read every page you open, including yourbank, because that is what you agreed to.
Browser Extension

A small add-on that can usually read every page you visit. Useful ones exist, but extensions get sold to new owners and the permissions quietly carry over.

Think of it as a tool clipped onto the penknife.

For exampleYou added a little tool for coupons. It can read every page you open, including your bank, because that is what you agreed to.

Browser Tab: Each tab is a separate page kept loaded in the same window. They all use memory whether you are looking at them or not — which is why forty tabs slow a machine down. Think of it as Several books held open at once, fingers in each. Browser Tab BROWSING THE WEB Each tab is a separate page kept loaded in the same window. They all use memory whetheryou are looking at them or not — which is why forty tabs slow a machine down. EACH ONE COSTS MEMORYALL STILL LOADEDONLY ONE IN VIEW Several books held open at once, fingers in each. FOR EXAMPLE You have forty pages open across the top and the laptop is crawling. Each one is stillrunning, whether you are looking at it or not.
Browser Tab

Each tab is a separate page kept loaded in the same window. They all use memory whether you are looking at them or not — which is why forty tabs slow a machine down.

Think of it as several books held open at once, fingers in each.

For exampleYou have forty pages open across the top and the laptop is crawling. Each one is still running, whether you are looking at it or not.

CAPTCHA: A small puzzle to prove you are a person. Failing it again and again usually means your connection looks suspicious to the site, not that you are answering it wrongly. Think of it as A bouncer asking a question a machine can't answer. CAPTCHA BROWSING THE WEB A small puzzle to prove you are a person. Failing it again and again usually means yourconnection looks suspicious to the site, not that you are answering it wrongly. PROVING YOU ARE HUMANYOULET THROUGH A bouncer asking a question a machine can't answer. FOR EXAMPLE You are asked to pick every square with a bus in it, three times. You are notanswering wrongly. Your connection looks odd to the site.
CAPTCHA

A small puzzle to prove you are a person. Failing it again and again usually means your connection looks suspicious to the site, not that you are answering it wrongly.

Think of it as a bouncer asking a question a machine can't answer.

For exampleYou are asked to pick every square with a bus in it, three times. You are not answering wrongly. Your connection looks odd to the site.

Cookie Banner: The law says you may refuse. Reject all is usually one click behind the Manage button, and refusing costs you almost nothing on the overwhelming majority of sites. Think of it as A form at the door asking whether you may be followed. Cookie Banner BROWSING THE WEB The law says you may refuse. Reject all is usually one click behind the Manage button,and refusing costs you almost nothing on the overwhelming majority of sites. THE NOTICEACCEPT — FOLLOWEDREJECT — NOT A form at the door asking whether you may be followed. FOR EXAMPLE A gray box asks to follow you around. There is usually a Manage button, and behind ita Reject All, and refusing costs you nothing.
Cookie Banner

The law says you may refuse. Reject all is usually one click behind the Manage button, and refusing costs you almost nothing on the overwhelming majority of sites.

Think of it as a form at the door asking whether you may be followed.

For exampleA gray box asks to follow you around. There is usually a Manage button, and behind it a Reject All, and refusing costs you nothing.

Pop-Up: A window opening over the page. The dangerous kind imitates a system warning — but a genuine virus alert never arrives from a website you happen to be visiting. Think of it as A salesman stepping in front of the shelf. Pop-Up BROWSING THE WEB A window opening over the page. The dangerous kind imitates a system warning — but agenuine virus alert never arrives from a website you happen to be visiting. NEVER A REAL ALERTTHE PAGE YOU WANTED A salesman stepping in front of the shelf. FOR EXAMPLE A window appears saying your computer is infected and to call a number. A real warningnever arrives from a page you are visiting.
Pop-Up

A window opening over the page. The dangerous kind imitates a system warning — but a genuine virus alert never arrives from a website you happen to be visiting.

Think of it as a salesman stepping in front of the shelf.

For exampleA window appears saying your computer is infected and to call a number. A real warning never arrives from a page you are visiting.

Search Engine: It read and sorted the web in advance. When you type a question it is not searching the internet — it is searching the index it built earlier. Think of it as A librarian who has read everything and points at a shelf. Search Engine BROWSING THE WEB It read and sorted the web in advance. When you type a question it is not searching theinternet — it is searching the index it built earlier. EVERYTHING ON THE WEBAN INDEX, RANKEDTHE ANSWERS A librarian who has read everything and points at a shelf. FOR EXAMPLE You type a question and answers appear instantly. Nothing went and read the internetjust then — it had read it already.
Search Engine

It read and sorted the web in advance. When you type a question it is not searching the internet — it is searching the index it built earlier.

Think of it as a librarian who has read everything and points at a shelf.

For exampleYou type a question and answers appear instantly. Nothing went and read the internet just then — it had read it already.

Secure Padlock: It means the connection is encrypted, nothing more. Scam sites have padlocks too. Read the address beside it — that is the part that says who you actually reached. Think of it as A good lock on the door tells you nothing about the shopkeeper. Secure Padlock BROWSING THE WEB It means the connection is encrypted, nothing more. Scam sites have padlocks too. Readthe address beside it — that is the part that says who you actually reached. ONLY MEANS SEALEDTHIS IS THE PART TO READ A good lock on the door tells you nothing about the shopkeeper. FOR EXAMPLE The scam shop has a padlock too. It means the road is safe. It says nothing about theshop at the end of it.
Secure Padlock

It means the connection is encrypted, nothing more. Scam sites have padlocks too. Read the address beside it — that is the part that says who you actually reached.

Think of it as a good lock on the door tells you nothing about the shopkeeper.

For exampleThe scam shop has a padlock too. It means the road is safe. It says nothing about the shop at the end of it.

Web Browser: It fetches pages from other computers and draws them for you. It is also where the address and the padlock live — your only view of who you are really talking to. Think of it as A window you carry from building to building. Web Browser BROWSING THE WEB It fetches pages from other computers and draws them for you. It is also where theaddress and the padlock live — your only view of who you are really talking to. YOU ASKIT FETCHES AND DRAWSSOMEONE'S COMPUTER A window you carry from building to building. FOR EXAMPLE You want to read a page. Something on your machine goes and fetches it, then draws itfor you. That something is the window you look through.
Web Browser

It fetches pages from other computers and draws them for you. It is also where the address and the padlock live — your only view of who you are really talking to.

Think of it as a window you carry from building to building.

For exampleYou want to read a page. Something on your machine goes and fetches it, then draws it for you. That something is the window you look through.

Chapter 6 of 14Files, Cloud & Backup

Backup: A second copy kept somewhere the first disaster cannot reach. A backup on the same machine is not a backup — it burns with everything else. Think of it as A spare key at your sister's house. Backup FILES, CLOUD & BACKUP A second copy kept somewhere the first disaster cannot reach. A backup on the samemachine is not a backup — it burns with everything else. IF THIS IS LOSTTHE ORIGINALTHE SECOND COPY A spare key at your sister's house. FOR EXAMPLE The laptop is dropped in the kitchen and never wakes up again. Every photograph isstill safe, because a copy sits on a little drive in a drawer upstairs.
Backup

A second copy kept somewhere the first disaster cannot reach. A backup on the same machine is not a backup — it burns with everything else.

Think of it as a spare key at your sister's house.

For exampleThe laptop is dropped in the kitchen and never wakes up again. Every photograph is still safe, because a copy sits on a little drive in a drawer upstairs.

Clearing the Cache: Apps keep copies of what they already fetched so they load faster. Clearing it frees space and fixes odd behavior — your actual data stays. Think of it as Throwing out the scrap paper, keeping the ledger. Clearing the Cache FILES, CLOUD & BACKUP Apps keep copies of what they already fetched so they load faster. Clearing it freesspace and fixes odd behavior — your actual data stays. ONLY THE SAVED COPIES GORUNNING SLOWLYYOUR FILES STAY Throwing out the scrap paper, keeping the ledger. FOR EXAMPLE An app is behaving oddly and taking up a lot of room. You clear its saved bits and itworks again. None of your photos or messages went anywhere.
Clearing the Cache

Apps keep copies of what they already fetched so they load faster. Clearing it frees space and fixes odd behavior — your actual data stays.

Think of it as throwing out the scrap paper, keeping the ledger.

For exampleAn app is behaving oddly and taking up a lot of room. You clear its saved bits and it works again. None of your photos or messages went anywhere.

Cloud Storage: Your files sit on a company's computers, so the same copy opens on any device. That also means deleting on one device deletes everywhere — it is storage, not a backup. Think of it as A locker at the station instead of a shelf at home. Cloud Storage FILES, CLOUD & BACKUP Your files sit on a company's computers, so the same copy opens on any device. That alsomeans deleting on one device deletes everywhere — it is storage, not a backup. ONE COPY, KEPT ONLINEYOUR LAPTOPOR YOUR PHONE A locker at the station instead of a shelf at home. FOR EXAMPLE You take a photo on your phone. You open the laptop and the photo is already there.You did not send it anywhere — both were looking at the same shelf.
Cloud Storage

Your files sit on a company's computers, so the same copy opens on any device. That also means deleting on one device deletes everywhere — it is storage, not a backup.

Think of it as a locker at the station instead of a shelf at home.

For exampleYou take a photo on your phone. You open the laptop and the photo is already there. You did not send it anywhere — both were looking at the same shelf.

File Format: The few letters after the dot decide what can open a file. Renaming them converts nothing — the contents stay exactly as they were, only now they are mislabeled. Think of it as The language a document is written in. File Format FILES, CLOUD & BACKUP The few letters after the dot decide what can open a file. Renaming them convertsnothing — the contents stay exactly as they were, only now they are mislabeled. RENAMING CONVERTS NOTHINGTHE LETTERS AFTER THE DOTWHAT CAN OPEN IT The language a document is written in. FOR EXAMPLE A file will not open and somebody says to rename the ending. You do, and it still willnot open — because renaming the label changed nothing inside.
File Format

The few letters after the dot decide what can open a file. Renaming them converts nothing — the contents stay exactly as they were, only now they are mislabeled.

Think of it as the language a document is written in.

For exampleA file will not open and somebody says to rename the ending. You do, and it still will not open — because renaming the label changed nothing inside.

Link Sharing: Anyone with the link means exactly that, including whoever it gets forwarded to next. For anything private, share with named people instead and the link cannot travel. Think of it as Leaving a key that works for whoever holds it. Link Sharing FILES, CLOUD & BACKUP Anyone with the link means exactly that, including whoever it gets forwarded to next.For anything private, share with named people instead and the link cannot travel. AND WHOEVER THEY FORWARD IT TOONE LINK Leaving a key that works for whoever holds it. FOR EXAMPLE You send a link to vacation photos to one friend. He forwards it to three people youhave never met, and it works perfectly for all of them.
Link Sharing

Anyone with the link means exactly that, including whoever it gets forwarded to next. For anything private, share with named people instead and the link cannot travel.

Think of it as leaving a key that works for whoever holds it.

For exampleYou send a link to vacation photos to one friend. He forwards it to three people you have never met, and it works perfectly for all of them.

PDF: It preserves the page exactly, which is why it looks right everywhere and is awkward to edit. A scanned PDF is only a picture of text until the words are recognized. Think of it as A photograph of the page, not the page itself. PDF FILES, CLOUD & BACKUP It preserves the page exactly, which is why it looks right everywhere and is awkward toedit. A scanned PDF is only a picture of text until the words are recognized. SAME ON EVERY SCREENONE FIXED PAGEIDENTICAL EVERYWHERE A photograph of the page, not the page itself. FOR EXAMPLE A form looks exactly the same on your phone, the library computer and the printer.That is what it is for, and also why it is hard to change a word.
PDF

It preserves the page exactly, which is why it looks right everywhere and is awkward to edit. A scanned PDF is only a picture of text until the words are recognized.

Think of it as a photograph of the page, not the page itself.

For exampleA form looks exactly the same on your phone, the library computer and the printer. That is what it is for, and also why it is hard to change a word.

Shared Folder: Everyone works on the same copy, so an edit or a deletion lands for all of them at once. Give people view access unless they genuinely need to change things. Think of it as A drawer in a shared desk. Shared Folder FILES, CLOUD & BACKUP Everyone works on the same copy, so an edit or a deletion lands for all of them at once.Give people view access unless they genuinely need to change things. ONE COPY, NOT THREEA DELETION LANDS FOR EVERYONE A drawer in a shared desk. FOR EXAMPLE Three of you keep the accounts in one folder. Somebody tidies up and deletes a file,and it disappears for all three at once.
Shared Folder

Everyone works on the same copy, so an edit or a deletion lands for all of them at once. Give people view access unless they genuinely need to change things.

Think of it as a drawer in a shared desk.

For exampleThree of you keep the accounts in one folder. Somebody tidies up and deletes a file, and it disappears for all three at once.

Storage Full: A full device stops taking updates, which quietly makes it less safe as well as slower. Photos and video are nearly always what filled it — look there first. Think of it as A closet so packed the door won't shut. Storage Full FILES, CLOUD & BACKUP A full device stops taking updates, which quietly makes it less safe as well as slower.Photos and video are nearly always what filled it — look there first. PHOTOS AND VIDEONO ROOM LEFTCANNOT UPDATE A closet so packed the door won't shut. FOR EXAMPLE The phone refuses to take another photo. You find one vacation video from last yearand delete it, and there is room for hundreds more photos.
Storage Full

A full device stops taking updates, which quietly makes it less safe as well as slower. Photos and video are nearly always what filled it — look there first.

Think of it as a closet so packed the door won't shut.

For exampleThe phone refuses to take another photo. You find one vacation video from last year and delete it, and there is room for hundreds more photos.

Sync: Change a file anywhere and every device updates itself. A deletion travels just as faithfully as an edit, which is why sync on its own is not a backup. Think of it as Two notebooks that rewrite themselves to match. Sync FILES, CLOUD & BACKUP Change a file anywhere and every device updates itself. A deletion travels just asfaithfully as an edit, which is why sync on its own is not a backup. ONE FILE, TRAVELINGEDIT HERECHANGES THERE Two notebooks that rewrite themselves to match. FOR EXAMPLE You delete an old file on the laptop. That evening it is gone from your phone as well.You only deleted it once, but it left everywhere.
Sync

Change a file anywhere and every device updates itself. A deletion travels just as faithfully as an edit, which is why sync on its own is not a backup.

Think of it as two notebooks that rewrite themselves to match.

For exampleYou delete an old file on the laptop. That evening it is gone from your phone as well. You only deleted it once, but it left everywhere.

ZIP File: Several files squeezed into one, which has to be unpacked before use. It is also a favorite wrapper for malware, because the contents stay hidden until you open it. Think of it as A vacuum bag for clothes. ZIP File FILES, CLOUD & BACKUP Several files squeezed into one, which has to be unpacked before use. It is also afavorite wrapper for malware, because the contents stay hidden until you open it. CONTENTS HIDDEN UNTIL OPENEDMANY FILESUNPACKED AGAIN A vacuum bag for clothes. FOR EXAMPLE Twenty photographs arrive as one file. Nothing opens until you unpack it, and then alltwenty are there.
ZIP File

Several files squeezed into one, which has to be unpacked before use. It is also a favorite wrapper for malware, because the contents stay hidden until you open it.

Think of it as a vacuum bag for clothes.

For exampleTwenty photographs arrive as one file. Nothing opens until you unpack it, and then all twenty are there.

Chapter 7 of 14Staying Safe

Antivirus: It checks what arrives and what runs against known threats. A filter, not a force field — it lowers the odds, it does not remove them. Think of it as A guard dog trained on the smell of intruders. Antivirus STAYING SAFE It checks what arrives and what runs against known threats. A filter, not a force field— it lowers the odds, it does not remove them. CHECKED AT THE DOORTHE THREATKEPT CLEAN A guard dog trained on the smell of intruders. FOR EXAMPLE The guard dog catches the obvious intruder at the door. It does not catch the cleverone who has a key and walks in politely.
Antivirus

It checks what arrives and what runs against known threats. A filter, not a force field — it lowers the odds, it does not remove them.

Think of it as a guard dog trained on the smell of intruders.

For exampleThe guard dog catches the obvious intruder at the door. It does not catch the clever one who has a key and walks in politely.

Data Breach: A company loses its customers' data — not something you did. The damage spreads only if you used that same password elsewhere, which is the one thing to go and fix. Think of it as The hotel's guest register left on the street. Data Breach STAYING SAFE A company loses its customers' data — not something you did. The damage spreads only ifyou used that same password elsewhere, which is the one thing to go and fix. YOUR DETAILS, OUTTHEIR VAULT, NOT YOURSCHANGE IT EVERYWHERE The hotel's guest register left on the street. FOR EXAMPLE A shop you bought socks from four years ago loses its customer list. Nothing you didwas wrong — but if you used that password elsewhere, go and change it.
Data Breach

A company loses its customers' data — not something you did. The damage spreads only if you used that same password elsewhere, which is the one thing to go and fix.

Think of it as the hotel's guest register left on the street.

For exampleA shop you bought socks from four years ago loses its customer list. Nothing you did was wrong — but if you used that password elsewhere, go and change it.

Firewall: A set of rules deciding which traffic may pass. Your router already blocks most uninvited traffic — today the danger is far more often something you invited in. Think of it as A doorman working from a guest list. Firewall STAYING SAFE A set of rules deciding which traffic may pass. Your router already blocks mostuninvited traffic — today the danger is far more often something you invited in. RULES, NOT MAGICTRAFFIC ARRIVINGWHAT GETS THROUGH A doorman working from a guest list. FOR EXAMPLE Nothing uninvited gets in through the front. The trouble walked in through a door youopened yourself, holding an attachment.
Firewall

A set of rules deciding which traffic may pass. Your router already blocks most uninvited traffic — today the danger is far more often something you invited in.

Think of it as a doorman working from a guest list.

For exampleNothing uninvited gets in through the front. The trouble walked in through a door you opened yourself, holding an attachment.

Identity Theft: Someone uses your details to open accounts as you. The first sign is usually mail you did not expect — a bill or a card for an account you never opened. Think of it as A stranger wearing your face to the bank. Identity Theft STAYING SAFE Someone uses your details to open accounts as you. The first sign is usually mail youdid not expect — a bill or a card for an account you never opened. WATCH FOR MAIL YOU DID NOT EXPECTYOUR DETAILSACCOUNTS IN YOUR NAME A stranger wearing your face to the bank. FOR EXAMPLE A letter arrives about a credit card you never applied for. Somebody used your nameand your address to open it.
Identity Theft

Someone uses your details to open accounts as you. The first sign is usually mail you did not expect — a bill or a card for an account you never opened.

Think of it as a stranger wearing your face to the bank.

For exampleA letter arrives about a credit card you never applied for. Somebody used your name and your address to open it.

Incognito Mode: It only stops your own device keeping a record. The website, your employer and your provider all still see it. This is privacy from the next person on your sofa. Think of it as Wiping your own diary, not the shop's security camera. Incognito Mode STAYING SAFE It only stops your own device keeping a record. The website, your employer and yourprovider all still see it. This is privacy from the next person on your sofa. ONLY LOCALLYYOUR HISTORY, WIPEDEVERYONE ELSE STILL SEES Wiping your own diary, not the shop's security camera. FOR EXAMPLE You browse in a private window so nobody knows. Your own laptop forgets. The website,your office and your internet company all still know.
Incognito Mode

It only stops your own device keeping a record. The website, your employer and your provider all still see it. This is privacy from the next person on your sofa.

Think of it as wiping your own diary, not the shop's security camera.

For exampleYou browse in a private window so nobody knows. Your own laptop forgets. The website, your office and your internet company all still know.

Malware: Any program built to work against you — stealing what you type, locking your files, or using your machine for someone else. It nearly always arrives as something you opened. Think of it as Poison hidden in the pantry. Malware STAYING SAFE Any program built to work against you — stealing what you type, locking your files, orusing your machine for someone else. It nearly always arrives as something you opened. WHAT IT REALLY ISLOOKS HARMLESSALREADY INSIDE Poison hidden in the pantry. FOR EXAMPLE You open an attachment from what looked like a delivery company. Nothing seems tohappen. Something is now running that you did not choose.
Malware

Any program built to work against you — stealing what you type, locking your files, or using your machine for someone else. It nearly always arrives as something you opened.

Think of it as poison hidden in the pantry.

For exampleYou open an attachment from what looked like a delivery company. Nothing seems to happen. Something is now running that you did not choose.

One-Time Password (OTP): A code that works once and expires in minutes. No real bank or company will ever call and ask you to read it out. Anyone who does is taking your account. Think of it as A movie ticket good for exactly one showing. One-Time Password (OTP) STAYING SAFE A code that works once and expires in minutes. No real bank or company will ever calland ask you to read it out. Anyone who does is taking your account. THE SERVICE SENDSYOU TYPE IT — NEVER SAY IT ALOUDTHEN IT IS DEAD A movie ticket good for exactly one showing. FOR EXAMPLE A man calls, says he is from your bank, and asks you to read out the six numbers thatjust arrived. Hang up. Your bank never asks for those.
One-Time Password (OTP)

A code that works once and expires in minutes. No real bank or company will ever call and ask you to read it out. Anyone who does is taking your account.

Think of it as a movie ticket good for exactly one showing.

For exampleA man calls, says he is from your bank, and asks you to read out the six numbers that just arrived. Hang up. Your bank never asks for those.

Password Manager: One app invents and remembers a different long password for every account, so a break-in at one company cannot open all the others. Think of it as A locksmith who keeps every key but only opens for you. Password Manager STAYING SAFE One app invents and remembers a different long password for every account, so a break-inat one company cannot open all the others. EVERY OTHER PASSWORD, LOCKED INSIDEALL YOUR ACCOUNTSONE YOU REMEMBER A locksmith who keeps every key but only opens for you. FOR EXAMPLE You have one password you remember. Everything else is a long jumble you have neverseen and never need to.
Password Manager

One app invents and remembers a different long password for every account, so a break-in at one company cannot open all the others.

Think of it as a locksmith who keeps every key but only opens for you.

For exampleYou have one password you remember. Everything else is a long jumble you have never seen and never need to.

Phishing: A message pretending to be your bank, a courier or your boss. The giveaway is urgency plus a link — act now, before you think to check who really sent it. Think of it as A stranger in a courier's uniform asking for your keys. Phishing STAYING SAFE A message pretending to be your bank, a courier or your boss. The giveaway is urgencyplus a link — act now, before you think to check who really sent it. BAIT THAT LOOKS REALWHAT THEY WANTYOU A stranger in a courier's uniform asking for your keys. FOR EXAMPLE A text says your package is stuck and you must pay a small fee now. There is nopackage. Someone wants your card number, and the word "now" is the trick.
Phishing

A message pretending to be your bank, a courier or your boss. The giveaway is urgency plus a link — act now, before you think to check who really sent it.

Think of it as a stranger in a courier's uniform asking for your keys.

For exampleA text says your package is stuck and you must pay a small fee now. There is no package. Someone wants your card number, and the word "now" is the trick.

Ransomware: It locks your files and demands payment for the key. Paying frequently returns nothing, which is why a backup kept somewhere separate is the only defense that reliably works. Think of it as A padlock fitted to your own front door. Ransomware STAYING SAFE It locks your files and demands payment for the key. Paying frequently returns nothing,which is why a backup kept somewhere separate is the only defense that reliably works. PAYING OFTEN RETURNS NOTHINGYOUR FILESTHE ONLY WAY OUT A padlock fitted to your own front door. FOR EXAMPLE Every photograph on the computer is locked and a message asks for money. The peoplewho paid mostly got nothing back.
Ransomware

It locks your files and demands payment for the key. Paying frequently returns nothing, which is why a backup kept somewhere separate is the only defense that reliably works.

Think of it as a padlock fitted to your own front door.

For exampleEvery photograph on the computer is locked and a message asks for money. The people who paid mostly got nothing back.

Screen Lock: The single setting that decides whether a lost phone is an expensive annoyance or a stranger reading your email, your messages and your bank app. Think of it as The front door, not the safe. Screen Lock STAYING SAFE The single setting that decides whether a lost phone is an expensive annoyance or astranger reading your email, your messages and your bank app. ONE SETTINGLOST OR STOLENA STRANGER, STOPPED The front door, not the safe. FOR EXAMPLE The phone is left in a taxi. With a lock, someone has an expensive brick. Without one,they have your email, your messages and your bank.
Screen Lock

The single setting that decides whether a lost phone is an expensive annoyance or a stranger reading your email, your messages and your bank app.

Think of it as the front door, not the safe.

For exampleThe phone is left in a taxi. With a lock, someone has an expensive brick. Without one, they have your email, your messages and your bank.

Social Engineering: Attacking the person instead of the system, using urgency and authority. Almost every version of it fails if you stop and check on a number you already had. Think of it as Talking your way past the guard instead of picking the lock. Social Engineering STAYING SAFE Attacking the person instead of the system, using urgency and authority. Almost everyversion of it fails if you stop and check on a number you already had. HURRY IS THE WEAPONPRESSURE APPLIEDSTOP AND CHECK Talking your way past the guard instead of picking the lock. FOR EXAMPLE A very urgent, very official voice needs you to act right now. You say you will callback on the number on your card. The urgency was the whole plan.
Social Engineering

Attacking the person instead of the system, using urgency and authority. Almost every version of it fails if you stop and check on a number you already had.

Think of it as talking your way past the guard instead of picking the lock.

For exampleA very urgent, very official voice needs you to act right now. You say you will call back on the number on your card. The urgency was the whole plan.

Spam: Sending a million messages costs almost nothing, so it pays even if one person in a million replies. The filter is what stands between that and your morning. Think of it as Flyers stuffed into every mailbox on the street. Spam STAYING SAFE Sending a million messages costs almost nothing, so it pays even if one person in amillion replies. The filter is what stands between that and your morning. SENT IN BULKALMOST ALL OF ITA FEW SLIP BYTHE FILTER Flyers stuffed into every mailbox on the street. FOR EXAMPLE Forty messages arrive about things you never asked for. Sending them cost almostnothing, so it was worth sending to a million people.
Spam

Sending a million messages costs almost nothing, so it pays even if one person in a million replies. The filter is what stands between that and your morning.

Think of it as flyers stuffed into every mailbox on the street.

For exampleForty messages arrive about things you never asked for. Sending them cost almost nothing, so it was worth sending to a million people.

Tech Support Scam: A caller says your computer has a problem. No real company knows that or calls about it — and the moment they ask to install something to help, the help is the attack. Think of it as A plumber who breaks the pipe he offers to fix. Tech Support Scam STAYING SAFE A caller says your computer has a problem. No real company knows that or calls about it— and the moment they ask to install something to help, the help is the attack. NOBODY REAL CALLS ABOUT YOUR PCAN UNEXPECTED CALLTHEY ASK FOR CONTROL A plumber who breaks the pipe he offers to fix. FOR EXAMPLE A caller says your computer has a virus and he can fix it. No real company knows that.The moment he asks to install something, that is the attack.
Tech Support Scam

A caller says your computer has a problem. No real company knows that or calls about it — and the moment they ask to install something to help, the help is the attack.

Think of it as a plumber who breaks the pipe he offers to fix.

For exampleA caller says your computer has a virus and he can fix it. No real company knows that. The moment he asks to install something, that is the attack.

Two-Factor Authentication (2FA): A second proof on top of your password — usually a code on the phone in your pocket. A thief who steals the password still cannot get in without the phone. Think of it as A bank locker needing your key and the manager's. Two-Factor Authentication (2FA) STAYING SAFE A second proof on top of your password — usually a code on the phone in your pocket. Athief who steals the password still cannot get in without the phone. SOMETHING YOU KNOWSOMETHING YOU HOLDONE DOOR OPENS A bank locker needing your key and the manager's. FOR EXAMPLE Somebody in another country types your password correctly. Your phone buzzes with acode. They do not have your phone, so they do not get in.
Two-Factor Authentication (2FA)

A second proof on top of your password — usually a code on the phone in your pocket. A thief who steals the password still cannot get in without the phone.

Think of it as a bank locker needing your key and the manager's.

For exampleSomebody in another country types your password correctly. Your phone buzzes with a code. They do not have your phone, so they do not get in.

VPN (Virtual Private Network): It hides your traffic from the network you are sitting on by routing it through a company's server. You are not anonymous — you have moved who has to be trusted. Think of it as Mailing your letter from a different city, in a sealed pouch. VPN (Virtual Private Network) STAYING SAFE It hides your traffic from the network you are sitting on by routing it through acompany's server. You are not anonymous — you have moved who has to be trusted. SEALED FROM THE LOCAL NETWORKYOUTHE VPN COMPANYCAN SEE Mailing your letter from a different city, in a sealed pouch. FOR EXAMPLE On the café internet nobody around you can see what you are doing. The company youpaid for that can.
VPN (Virtual Private Network)

It hides your traffic from the network you are sitting on by routing it through a company's server. You are not anonymous — you have moved who has to be trusted.

Think of it as mailing your letter from a different city, in a sealed pouch.

For exampleOn the café internet nobody around you can see what you are doing. The company you paid for that can.

Chapter 8 of 14Money & Buying Online

Auto-Renewal: It charges again on its own until you stop it. Canceling usually keeps your access until the period you already paid for runs out, so cancel the moment you decide. Think of it as A tap left running quietly in another room. Auto-Renewal MONEY & BUYING ONLINE It charges again on its own until you stop it. Canceling usually keeps your access untilthe period you already paid for runs out, so cancel the moment you decide. NOBODY ASKS YOU FIRSTTHE DATE RETURNSCHARGED AGAIN A tap left running quietly in another room. FOR EXAMPLE A payment goes out for a thing you stopped using in March. Nobody asked you. It simplycame round again.
Auto-Renewal

It charges again on its own until you stop it. Canceling usually keeps your access until the period you already paid for runs out, so cancel the moment you decide.

Think of it as a tap left running quietly in another room.

For exampleA payment goes out for a thing you stopped using in March. Nobody asked you. It simply came round again.

Blockchain: A record kept in identical copies by many computers, so old entries cannot be quietly changed. Useful when nobody trusts a single keeper; slower than a database otherwise. Think of it as A ledger written in ink, copied to a thousand desks. Blockchain MONEY & BUYING ONLINE A record kept in identical copies by many computers, so old entries cannot be quietlychanged. Useful when nobody trusts a single keeper; slower than a database otherwise. THE SAME RECORD, EVERYWHERENO SINGLE KEEPER A ledger written in ink, copied to a thousand desks. FOR EXAMPLE The same list is kept on thousands of computers at once. To change yesterday's entryyou would have to change it on all of them.
Blockchain

A record kept in identical copies by many computers, so old entries cannot be quietly changed. Useful when nobody trusts a single keeper; slower than a database otherwise.

Think of it as a ledger written in ink, copied to a thousand desks.

For exampleThe same list is kept on thousands of computers at once. To change yesterday's entry you would have to change it on all of them.

Cryptocurrency: Digital money recorded on a public ledger rather than issued by a bank. Transfers cannot be reversed and there is nobody to appeal to, which is why scams favor it. Think of it as Cash handed over in a room with no doorman. Cryptocurrency MONEY & BUYING ONLINE Digital money recorded on a public ledger rather than issued by a bank. Transfers cannotbe reversed and there is nobody to appeal to, which is why scams favor it. NO REVERSING ITSENTGONE Cash handed over in a room with no doorman. FOR EXAMPLE You send it to the wrong person by mistake. There is no bank to call and nobody toreverse it. It has simply gone.
Cryptocurrency

Digital money recorded on a public ledger rather than issued by a bank. Transfers cannot be reversed and there is nobody to appeal to, which is why scams favor it.

Think of it as cash handed over in a room with no doorman.

For exampleYou send it to the wrong person by mistake. There is no bank to call and nobody to reverse it. It has simply gone.

Digital Wallet: Your card sits in the phone and the shop is handed a one-time number instead of your real one. That substitution is why paying by phone is safer than typing the card in. Think of it as A purse that lives in your pocket computer. Digital Wallet MONEY & BUYING ONLINE Your card sits in the phone and the shop is handed a one-time number instead of yourreal one. That substitution is why paying by phone is safer than typing the card in. A ONE-TIME NUMBER GOES INSTEADYOUR REAL CARDNEVER SEES IT A purse that lives in your pocket computer. FOR EXAMPLE You tap the phone at the register. The shop is handed a one-time number, and neversees the long number on your actual card.
Digital Wallet

Your card sits in the phone and the shop is handed a one-time number instead of your real one. That substitution is why paying by phone is safer than typing the card in.

Think of it as a purse that lives in your pocket computer.

For exampleYou tap the phone at the register. The shop is handed a one-time number, and never sees the long number on your actual card.

Free Trial: Free for a period, with your card already stored. It does not end when the trial does — it converts, unless you cancel before the date. Think of it as A test drive where you've already signed the papers. Free Trial MONEY & BUYING ONLINE Free for a period, with your card already stored. It does not end when the trial does —it converts, unless you cancel before the date. THE TRIAL ENDS QUIETLYSTORED ON DAY ONECHARGED ON DAY THIRTY A test drive where you've already signed the papers. FOR EXAMPLE It is free for thirty days and you give your card to start. On day thirty-one itcharges, because nobody was ever going to remind you.
Free Trial

Free for a period, with your card already stored. It does not end when the trial does — it converts, unless you cancel before the date.

Think of it as a test drive where you've already signed the papers.

For exampleIt is free for thirty days and you give your card to start. On day thirty-one it charges, because nobody was ever going to remind you.

In-App Purchase: The app is free to install and sells things once you are inside. On a child's device this is the first setting to find — require a password for every single purchase. Think of it as Free entry to the fair, paid rides inside. In-App Purchase MONEY & BUYING ONLINE The app is free to install and sells things once you are inside. On a child's devicethis is the first setting to find — require a password for every single purchase. THE SPENDING IS INSIDEFREE TO INSTALLSET THIS ON A CHILD'S PHONE Free entry to the fair, paid rides inside. FOR EXAMPLE The game was free. Your child taps a few times and a cartful of coins is bought,because nothing asked for a password.
In-App Purchase

The app is free to install and sells things once you are inside. On a child's device this is the first setting to find — require a password for every single purchase.

Think of it as free entry to the fair, paid rides inside.

For exampleThe game was free. Your child taps a few times and a cartful of coins is bought, because nothing asked for a password.

QR Code: A square holding a short piece of text — usually a web address or a payment request. You cannot see where it leads until you open it. Think of it as A barcode that can hold a sentence. QR Code MONEY & BUYING ONLINE A square holding a short piece of text — usually a web address or a payment request. Youcannot see where it leads until you open it. YOUR CAMERA READS ITA PRINTED SQUAREWHEREVER IT POINTS A barcode that can hold a sentence. FOR EXAMPLE You point the camera at a square on a restaurant table and the menu appears. You hadno idea where it was going until it opened.
QR Code

A square holding a short piece of text — usually a web address or a payment request. You cannot see where it leads until you open it.

Think of it as a barcode that can hold a sentence.

For exampleYou point the camera at a square on a restaurant table and the menu appears. You had no idea where it was going until it opened.

Subscription: You are renting access, not buying a thing. The charge repeats on a date you agreed to once and will probably never think about again. Think of it as Renting the apartment instead of buying it. Subscription MONEY & BUYING ONLINE You are renting access, not buying a thing. The charge repeats on a date you agreed toonce and will probably never think about again. THE SAME DATECHARGED AGAINACCESS CONTINUES Renting the apartment instead of buying it. FOR EXAMPLE You pay every month and use it constantly. You stop paying and it all disappears,because you were renting the whole time.
Subscription

You are renting access, not buying a thing. The charge repeats on a date you agreed to once and will probably never think about again.

Think of it as renting the apartment instead of buying it.

For exampleYou pay every month and use it constantly. You stop paying and it all disappears, because you were renting the whole time.

Tap to Pay (NFC): It works only within about an inch and hands over a one-time code, not your card number. A reader in somebody's pocket cannot quietly charge you in a crowd. Think of it as A handshake so brief it needs no words. Tap to Pay (NFC) MONEY & BUYING ONLINE It works only within about an inch and hands over a one-time code, not your card number.A reader in somebody's pocket cannot quietly charge you in a crowd. ABOUT AN INCH, NO FURTHERA ONE-TIME CODETHE TERMINAL A handshake so brief it needs no words. FOR EXAMPLE You hold the card near the machine and it beeps. Somebody with a reader in theirpocket cannot do that to you in a crowd — it only works almost touching.
Tap to Pay (NFC)

It works only within about an inch and hands over a one-time code, not your card number. A reader in somebody's pocket cannot quietly charge you in a crowd.

Think of it as a handshake so brief it needs no words.

For exampleYou hold the card near the machine and it beeps. Somebody with a reader in their pocket cannot do that to you in a crowd — it only works almost touching.

UPI (Unified Payments Interface): Money moves bank to bank in seconds, with no card number shared. You never enter your PIN to receive money — only to send it. Any request to do so is a scam. Think of it as Handing cash across the counter, but the counter is anywhere. UPI (Unified Payments Interface) MONEY & BUYING ONLINE Money moves bank to bank in seconds, with no card number shared. You never enter yourPIN to receive money — only to send it. Any request to do so is a scam. YOU APPROVEBANK TO BANKTHEY RECEIVE Handing cash across the counter, but the counter is anywhere. FOR EXAMPLE You scan the shopkeeper's square and the money is in his bank before you have put thephone away. He never saw a card.
UPI (Unified Payments Interface)

Money moves bank to bank in seconds, with no card number shared. You never enter your PIN to receive money — only to send it. Any request to do so is a scam.

Think of it as handing cash across the counter, but the counter is anywhere.

For exampleYou scan the shopkeeper's square and the money is in his bank before you have put the phone away. He never saw a card.

Chapter 9 of 14Phones & Apps

Push Notification: The app does not need to be open. Its company sends a message to your device whenever it chooses — which is why the setting is worth visiting. Think of it as A tap on the shoulder from a shop you once visited. Push Notification PHONES & APPS The app does not need to be open. Its company sends a message to your device whenever itchooses — which is why the setting is worth visiting. SENT WHEN THEY CHOOSETHE APP'S COMPANYYOUR SCREEN, UNINVITED A tap on the shoulder from a shop you once visited. FOR EXAMPLE A shop you visited once last year taps you on the shoulder at nine at night. You neveropened their app; they opened yours.
Push Notification

The app does not need to be open. Its company sends a message to your device whenever it chooses — which is why the setting is worth visiting.

Think of it as a tap on the shoulder from a shop you once visited.

For exampleA shop you visited once last year taps you on the shoulder at nine at night. You never opened their app; they opened yours.

App Store: Apps here have been through automated and human checks before you can install them. That gate is most of the reason your phone is safer than your laptop. Think of it as A licensed bazaar with a gate. App Store PHONES & APPS Apps here have been through automated and human checks before you can install them. Thatgate is most of the reason your phone is safer than your laptop. THE MARKETPLACECHECKED FIRSTINSTALLED SAFELY A licensed bazaar with a gate. FOR EXAMPLE Everything you install comes from one place that checked it first. That gate is mostof why your phone gives you less trouble than your laptop.
App Store

Apps here have been through automated and human checks before you can install them. That gate is most of the reason your phone is safer than your laptop.

Think of it as a licensed bazaar with a gate.

For exampleEverything you install comes from one place that checked it first. That gate is most of why your phone gives you less trouble than your laptop.

Dark Mode: Light text on a dark background. Easier in dim rooms and a little kinder on battery — but many eyes, especially with astigmatism, read it worse. Try both. Think of it as Reading by lamplight instead of floodlight. Dark Mode PHONES & APPS Light text on a dark background. Easier in dim rooms and a little kinder on battery —but many eyes, especially with astigmatism, read it worse. Try both. SAME SCREEN, DIFFERENT COMFORTBRIGHT ROOMSDIM ROOMS Reading by lamplight instead of floodlight. FOR EXAMPLE You switch to the dark screen at night and it feels kinder. Your friend tries it andsays the words look smeared. Both of you are right.
Dark Mode

Light text on a dark background. Easier in dim rooms and a little kinder on battery — but many eyes, especially with astigmatism, read it worse. Try both.

Think of it as reading by lamplight instead of floodlight.

For exampleYou switch to the dark screen at night and it feels kinder. Your friend tries it and says the words look smeared. Both of you are right.

Location Services: Apps must ask before they can see where you are, and you can answer once, while using, or never. Most apps that ask do not need it. Think of it as A map that asks permission before pointing at you. Location Services PHONES & APPS Apps must ask before they can see where you are, and you can answer once, while using,or never. Most apps that ask do not need it. ONCE · WHILE USING · NEVERWHERE YOU AREYOU DECIDEAPP BY APP A map that asks permission before pointing at you. FOR EXAMPLE A game asks to know where you are. You choose "only while using", and it works exactlyas well.
Location Services

Apps must ask before they can see where you are, and you can answer once, while using, or never. Most apps that ask do not need it.

Think of it as a map that asks permission before pointing at you.

For exampleA game asks to know where you are. You choose "only while using", and it works exactly as well.

Chapter 10 of 14Working & Talking Online

Screen Share: Everyone sees whatever appears on your screen, including a message that pops up mid-call. Share one window rather than the whole screen whenever the option is there. Think of it as Turning your notebook around for the table to read. Screen Share WORKING & TALKING ONLINE Everyone sees whatever appears on your screen, including a message that pops up mid-call. Share one window rather than the whole screen whenever the option is there. INCLUDING WHAT POPS UPYOUR SCREENEVERYTHING THEY SEE Turning your notebook around for the table to read. FOR EXAMPLE You share your screen in a meeting and a message from your sister pops up in thecorner. Everybody reads it.
Screen Share

Everyone sees whatever appears on your screen, including a message that pops up mid-call. Share one window rather than the whole screen whenever the option is there.

Think of it as turning your notebook around for the table to read.

For exampleYou share your screen in a meeting and a message from your sister pops up in the corner. Everybody reads it.

Video Call: Picture and sound compressed, sent and rebuilt many times a second, both ways at once. A weak upload hurts how others see you, not how you see them. Think of it as A window opened between two rooms far apart. Video Call WORKING & TALKING ONLINE Picture and sound compressed, sent and rebuilt many times a second, both ways at once. Aweak upload hurts how others see you, not how you see them. BOTH DIRECTIONS, AT ONCEYOUTHEM A window opened between two rooms far apart. FOR EXAMPLE They can see and hear you fine, but say you look frozen. Your picture going out is thesmall pipe, not the one coming in.
Video Call

Picture and sound compressed, sent and rebuilt many times a second, both ways at once. A weak upload hurts how others see you, not how you see them.

Think of it as a window opened between two rooms far apart.

For exampleThey can see and hear you fine, but say you look frozen. Your picture going out is the small pipe, not the one coming in.

Chapter 11 of 14The Smart Home

Internet of Things (IoT): Everyday objects given a chip and a connection. The cheap ones often never receive a security update, which is what makes them the weakest thing on your network. Think of it as Furniture that can send postcards. Internet of Things (IoT) THE SMART HOME Everyday objects given a chip and a connection. The cheap ones often never receive asecurity update, which is what makes them the weakest thing on your network. THE WEAKEST LINKYOUR NETWORKNEVER UPDATED Furniture that can send postcards. FOR EXAMPLE The cheap plug you bought in 2021 still works. It has also never once had a securityupdate, and it is on the same network as your laptop.
Internet of Things (IoT)

Everyday objects given a chip and a connection. The cheap ones often never receive a security update, which is what makes them the weakest thing on your network.

Think of it as furniture that can send postcards.

For exampleThe cheap plug you bought in 2021 still works. It has also never once had a security update, and it is on the same network as your laptop.

Smart Home: Household things given a chip and a connection. Most depend on the maker's servers, so a company closing down can quietly turn a working device into an ornament. Think of it as A house with a nervous system. Smart Home THE SMART HOME Household things given a chip and a connection. Most depend on the maker's servers, so acompany closing down can quietly turn a working device into an ornament. THE MAKER'S SERVERSYOUR HOUSESTOPS IF THEY CLOSE A house with a nervous system. FOR EXAMPLE The lights come on at dusk without anybody touching a switch. Then the company thatmade them closes down, and they are just lamps again.
Smart Home

Household things given a chip and a connection. Most depend on the maker's servers, so a company closing down can quietly turn a working device into an ornament.

Think of it as a house with a nervous system.

For exampleThe lights come on at dusk without anybody touching a switch. Then the company that made them closes down, and they are just lamps again.

Smart Speaker: It listens locally for its wake word and sends nothing onward until it hears it. What comes after may be stored, and in some cases reviewed by a person. Think of it as An ear that hears everything but writes down only its own name. Smart Speaker THE SMART HOME It listens locally for its wake word and sends nothing onward until it hears it. Whatcomes after may be stored, and in some cases reviewed by a person. NOTHING LEAVES BEFORE THE WAKE WORDLISTENS FOR ONE WORDONLY THEN, ONWARD An ear that hears everything but writes down only its own name. FOR EXAMPLE You say its name and a light comes on. Until you said the name, it was not sendinganything anywhere.
Smart Speaker

It listens locally for its wake word and sends nothing onward until it hears it. What comes after may be stored, and in some cases reviewed by a person.

Think of it as an ear that hears everything but writes down only its own name.

For exampleYou say its name and a light comes on. Until you said the name, it was not sending anything anywhere.

Voice Assistant: The software behind the listening. Accents and background noise change how well it hears you, and most of them let you go back, review and delete what was kept. Think of it as The mind behind the butler's ears. Voice Assistant THE SMART HOME The software behind the listening. Accents and background noise change how well it hearsyou, and most of them let you go back, review and delete what was kept. YOU CAN REVIEW AND DELETE ITYOU SPEAKSOMETHING HAPPENS The mind behind the butler's ears. FOR EXAMPLE You ask for the weather and get it. Your grandmother asks the same thing and itmishears her twice, because it has heard fewer voices like hers.
Voice Assistant

The software behind the listening. Accents and background noise change how well it hears you, and most of them let you go back, review and delete what was kept.

Think of it as the mind behind the butler's ears.

For exampleYou ask for the weather and get it. Your grandmother asks the same thing and it mishears her twice, because it has heard fewer voices like hers.

Chapter 12 of 14Understanding AI

Artificial Intelligence (AI): A label stretched over very different things, from spam filters to chatbots. None of it understands; it finds patterns in what it was shown and repeats them. Think of it as A word doing the work of twenty. Artificial Intelligence (AI) UNDERSTANDING AI A label stretched over very different things, from spam filters to chatbots. None of itunderstands; it finds patterns in what it was shown and repeats them. PATTERNS, NOT UNDERSTANDINGONE LABEL FOR ALL OF IT A word doing the work of twenty. FOR EXAMPLE The same two letters are on a spam filter, a chatbot and a washing machine. None ofthe three understands anything at all.
Artificial Intelligence (AI)

A label stretched over very different things, from spam filters to chatbots. None of it understands; it finds patterns in what it was shown and repeats them.

Think of it as a word doing the work of twenty.

For exampleThe same two letters are on a spam filter, a chatbot and a washing machine. None of the three understands anything at all.

Hallucination: When it invents something and states it with complete confidence. The dangerous ones look ordinary — a date, a citation, a phone number. Check anything that matters. Think of it as A colleague's account of a meeting they half-attended. Hallucination UNDERSTANDING AI When it invents something and states it with complete confidence. The dangerous oneslook ordinary — a date, a citation, a phone number. Check anything that matters. A DATE, A NAME, A NUMBERSOUNDS CERTAINQUIETLY INVENTED A colleague's account of a meeting they half-attended. FOR EXAMPLE It gives you a book title, an author and a year. All three sound completely right. Thebook has never existed.
Hallucination

When it invents something and states it with complete confidence. The dangerous ones look ordinary — a date, a citation, a phone number. Check anything that matters.

Think of it as a colleague's account of a meeting they half-attended.

For exampleIt gives you a book title, an author and a year. All three sound completely right. The book has never existed.

Large Language Model (LLM): It predicts the next word, over and over, from everything it has read. It is not looking anything up, which is why it can be fluent and completely wrong at the same time. Think of it as Someone finishing your sentences, very fast. Large Language Model (LLM) UNDERSTANDING AI It predicts the next word, over and over, from everything it has read. It is not lookinganything up, which is why it can be fluent and completely wrong at the same time. PREDICTING, NOT LOOKING UPWHAT YOU TYPEDTHE NEXT WORD, AGAIN Someone finishing your sentences, very fast. FOR EXAMPLE It writes a beautiful paragraph about your town, and invents a street that has neverexisted. It was never looking anything up.
Large Language Model (LLM)

It predicts the next word, over and over, from everything it has read. It is not looking anything up, which is why it can be fluent and completely wrong at the same time.

Think of it as someone finishing your sentences, very fast.

For exampleIt writes a beautiful paragraph about your town, and invents a street that has never existed. It was never looking anything up.

Machine Learning (ML): Instead of being given rules, it is shown thousands of examples and works the rules out itself. Whatever was missing from those examples becomes its blind spot. Think of it as Everything the apprentice ever watched being done. Machine Learning (ML) UNDERSTANDING AI Instead of being given rules, it is shown thousands of examples and works the rules outitself. Whatever was missing from those examples becomes its blind spot. GAPS IN HERE BECOME GAPS OUT THERETHOUSANDS OF EXAMPLESA RULE IT INVENTED Everything the apprentice ever watched being done. FOR EXAMPLE Nobody wrote a rule for what a cat looks like. It was shown a hundred thousand catsuntil it worked the rule out itself.
Machine Learning (ML)

Instead of being given rules, it is shown thousands of examples and works the rules out itself. Whatever was missing from those examples becomes its blind spot.

Think of it as everything the apprentice ever watched being done.

For exampleNobody wrote a rule for what a cat looks like. It was shown a hundred thousand cats until it worked the rule out itself.

Prompt Engineering: Saying clearly what you want, in what form, and what to leave out. Being specific changes the answer far more than being polite to it ever will. Think of it as Describing the dish, not just saying you're hungry. Prompt Engineering UNDERSTANDING AI Saying clearly what you want, in what form, and what to leave out. Being specificchanges the answer far more than being polite to it ever will. VAGUESPECIFICTHE DIFFERENCE SHOWS Describing the dish, not just saying you're hungry. FOR EXAMPLE You ask for "a letter" and get something vague. You ask for "a short polite letter toa landlord about a broken furnace" and get something you can send.
Prompt Engineering

Saying clearly what you want, in what form, and what to leave out. Being specific changes the answer far more than being polite to it ever will.

Think of it as describing the dish, not just saying you're hungry.

For exampleYou ask for "a letter" and get something vague. You ask for "a short polite letter to a landlord about a broken furnace" and get something you can send.

Chapter 13 of 14AI in Everyday Life

AI Image Generation: It builds a new picture out of patterns rather than copying an existing one. Look at hands, at text and at edges — that is still where the seams show most often. Think of it as Describing a scene to an artist who paints it instantly. AI Image Generation AI IN EVERYDAY LIFE It builds a new picture out of patterns rather than copying an existing one. Look athands, at text and at edges — that is still where the seams show most often. CHECK HANDS, TEXT AND EDGESA DESCRIPTIONA PICTURE THAT NEVER EXISTED Describing a scene to an artist who paints it instantly. FOR EXAMPLE The picture is beautiful until you look at the hands, and count six fingers.
AI Image Generation

It builds a new picture out of patterns rather than copying an existing one. Look at hands, at text and at edges — that is still where the seams show most often.

Think of it as describing a scene to an artist who paints it instantly.

For exampleThe picture is beautiful until you look at the hands, and count six fingers.

Chatbot: Software you talk to in ordinary words instead of menus. It will often agree with you if you push back, so treat a confident answer as a first draft, not a verdict. Think of it as A clerk you can simply talk to. Chatbot AI IN EVERYDAY LIFE Software you talk to in ordinary words instead of menus. It will often agree with you ifyou push back, so treat a confident answer as a first draft, not a verdict. PUSH BACK AND IT MAY SIMPLY AGREEYOU ASKIT ANSWERS A clerk you can simply talk to. FOR EXAMPLE You tell it that it is wrong. It apologizes immediately and agrees with you — even onthe occasions when it was right.
Chatbot

Software you talk to in ordinary words instead of menus. It will often agree with you if you push back, so treat a confident answer as a first draft, not a verdict.

Think of it as a clerk you can simply talk to.

For exampleYou tell it that it is wrong. It apologizes immediately and agrees with you — even on the occasions when it was right.

Deepfake: Fake video or a cloned voice of a real person, now made from seconds of recording. Agree a word with your family that a caller in distress would have to know. Think of it as A forged portrait that also moves and speaks. Deepfake AI IN EVERYDAY LIFE Fake video or a cloned voice of a real person, now made from seconds of recording. Agreea word with your family that a caller in distress would have to know. AGREE A FAMILY CODE WORDA REAL VOICETHE CALL YOU BELIEVE A forged portrait that also moves and speaks. FOR EXAMPLE Your daughter calls in tears asking for money. The voice is exactly hers. Ask her theword only your family knows.
Deepfake

Fake video or a cloned voice of a real person, now made from seconds of recording. Agree a word with your family that a caller in distress would have to know.

Think of it as a forged portrait that also moves and speaks.

For exampleYour daughter calls in tears asking for money. The voice is exactly hers. Ask her the word only your family knows.

Chapter 14 of 14How Tech Culture Works

Algorithmic Feed: Ordered by what holds attention, not by what is recent or true. Two people opening the same app see genuinely different worlds, and neither of them is told that. Think of it as A newspaper reprinted for each reader. Algorithmic Feed HOW TECH CULTURE WORKS Ordered by what holds attention, not by what is recent or true. Two people opening thesame app see genuinely different worlds, and neither of them is told that. SAME APP, DIFFERENT WORLDONE READER SEES THISANOTHER SEES THAT A newspaper reprinted for each reader. FOR EXAMPLE You and your neighbor open the same app on the same morning and see two differentworlds. Neither of you is told that.
Algorithmic Feed

Ordered by what holds attention, not by what is recent or true. Two people opening the same app see genuinely different worlds, and neither of them is told that.

Think of it as a newspaper reprinted for each reader.

For exampleYou and your neighbor open the same app on the same morning and see two different worlds. Neither of you is told that.

Clickbait: A headline written to be clicked rather than to inform. The trick is withholding the one detail that would answer it, so that you have to open the page to find out. Think of it as A shop sign promising more than the shelves hold. Clickbait HOW TECH CULTURE WORKS A headline written to be clicked rather than to inform. The trick is withholding the onedetail that would answer it, so that you have to open the page to find out. ONE DETAIL HELD BACKTHE HEADLINETHE ANSWER, EVENTUALLY A shop sign promising more than the shelves hold. FOR EXAMPLE "You will not believe what happened next." You click. What happened next is ordinary,and they got what they wanted.
Clickbait

A headline written to be clicked rather than to inform. The trick is withholding the one detail that would answer it, so that you have to open the page to find out.

Think of it as a shop sign promising more than the shelves hold.

For example"You will not believe what happened next." You click. What happened next is ordinary, and they got what they wanted.

Digital Footprint: The trail you leave, assembled from many small traces rather than one big one. Deleting a post rarely removes it — copies and records usually outlive the original. Think of it as Footprints in wet cement, not sand. Digital Footprint HOW TECH CULTURE WORKS The trail you leave, assembled from many small traces rather than one big one. Deletinga post rarely removes it — copies and records usually outlive the original. SMALL TRACESA PICTURE OF YOU Footprints in wet cement, not sand. FOR EXAMPLE You delete an old post. A screenshot of it is still on somebody else's phone, and thesearch engine remembers it for another month.
Digital Footprint

The trail you leave, assembled from many small traces rather than one big one. Deleting a post rarely removes it — copies and records usually outlive the original.

Think of it as footprints in wet cement, not sand.

For exampleYou delete an old post. A screenshot of it is still on somebody else's phone, and the search engine remembers it for another month.

Doomscrolling: Reading distressing news long past the point of use. The feed has no end by design, so a stopping point decided beforehand works far better than willpower ever does. Think of it as Picking at a scab because it's there. Doomscrolling HOW TECH CULTURE WORKS Reading distressing news long past the point of use. The feed has no end by design, so astopping point decided beforehand works far better than willpower ever does. IT IS BUILT NOT TO FINISHNO BOTTOM TO REACHDECIDE THE END FIRST Picking at a scab because it's there. FOR EXAMPLE You look at the news for two minutes before bed and put the phone down forty minuteslater, feeling worse and knowing nothing new.
Doomscrolling

Reading distressing news long past the point of use. The feed has no end by design, so a stopping point decided beforehand works far better than willpower ever does.

Think of it as picking at a scab because it's there.

For exampleYou look at the news for two minutes before bed and put the phone down forty minutes later, feeling worse and knowing nothing new.

Downtime: The service itself is down, not your equipment. Checking the provider's status page first saves an hour of restarting things that were never broken. Think of it as The Closed sign up in the middle of the day. Downtime HOW TECH CULTURE WORKS The service itself is down, not your equipment. Checking the provider's status pagefirst saves an hour of restarting things that were never broken. CHECK THEIR STATUS PAGE FIRSTYOURS IS FINETHEIRS IS NOT The Closed sign up in the middle of the day. FOR EXAMPLE Nothing loads. You restart the box, the laptop and the phone. It was their service allalong, and it came back on its own.
Downtime

The service itself is down, not your equipment. Checking the provider's status page first saves an hour of restarting things that were never broken.

Think of it as the Closed sign up in the middle of the day.

For exampleNothing loads. You restart the box, the laptop and the phone. It was their service all along, and it came back on its own.

Open Source: The code is published, so anyone may inspect it. That openness is a security argument as much as a price one — flaws can be found by people who do not work there. Think of it as A recipe printed on the packet. Open Source HOW TECH CULTURE WORKS The code is published, so anyone may inspect it. That openness is a security argument asmuch as a price one — flaws can be found by people who do not work there. PUBLISHED, NOT HIDDENCLOSEDANYONE MAY LOOK A recipe printed on the packet. FOR EXAMPLE Anybody may read how it works. Somebody who does not work there spots a flaw andreports it, which is exactly the point.
Open Source

The code is published, so anyone may inspect it. That openness is a security argument as much as a price one — flaws can be found by people who do not work there.

Think of it as a recipe printed on the packet.

For exampleAnybody may read how it works. Somebody who does not work there spots a flaw and reports it, which is exactly the point.

You have a hundred of them. There are 275.

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