If something is wrong
A real person reads every email
One address, answered by the people who made the book. No ticket number, no phone tree, and no bot writing back to tell you your query is important.
Last updated 13 September 2026
What to expect
We answer within one working day, usually the same day. If your problem is that a file will not open or a download link expired, we will send you the file directly rather than making you fight with a link.
Things we can fix in minutes
- The download link expired or will not open. Send the email address you bought with; we will send the files straight to you.
- You cannot find the receipt. Tell us roughly when you bought and we will look it up.
- The file will not open on your device. Tell us what you are using — iPad, Kindle, an old laptop — and we will send the version that works there.
- You bought the wrong edition. We will swap it and refund the difference.
If a card is wrong
This is the email we most want to receive. A drawing that does not prove its sentence, a fact that has dated, a scam warning that no longer matches how the scam works — tell us the term and what is wrong with it. It gets corrected in the next edition, and everyone who bought the book receives the corrected files free, including you.
If you are stuck on something the book does not cover
Ask anyway. We would rather answer a question about a router than have somebody give up on the internet. We cannot fix your computer remotely and we will never ask for access to it, a password, or a code from a text message — no legitimate support ever asks for those, ours included.
What we will never do: ring you unprompted, ask for a one-time password, ask for remote access to your machine, or ask you to pay to fix a problem with a book you already bought. If somebody contacts you claiming to be us and does any of those things, it is not us. Forward it to hello@stillambitious.shop.
Before you write, two quick things
Check the junk folder for the receipt — it is the single most common cause of "my download never arrived". And if the animated edition looks blank, open it in a different browser; a very old browser cannot draw it, and we will send you the PDF instead.